Information

Frequently Asked Questions

Purchasing Tracks

How do I add tracks / releases to my cart?

Our shopping cart has been designed to work as a wishlist. As you browse through the site, you can add whatever interests you to the cart by clicking on 'Add Track / Release To Cart'. When you have finished browsing, you can then listen to and check out certain tracks and leave the rest in your cart for another day.

How do I save what's in my Cart?

Your cart is saved automatically. All of the tracks / releases that you leave in it will stay there until you check out or delete it.

How do I pay for my music and what methods of payment do you accept?

We accept all major credit cards - MasterCard, Visa, American Express and PayPal as payment methods.

To pay by credit card you have to submit details on the type of credit card used, your credit card number, the credit card owner's name, the expiry date of the credit card and the VBN-number. Please notice that DJTUNES is not allowed to accept credit card payments effected from credit cards owned by third and DJTUNES therefore reserves the right to refuse your registration or purchases. Your credit card will be charged immediately after placing your order. You may also effect your payments using electronic payment systems provided by third parties. You will have to verify DJTUNES as authorized for collection. This verification is enabled during the payment process via a link or a Pop-Up window leading you to the respective payment system's operator. The respective costs are likewise indicated to you before contract conclusion. Your bank account will be charged immediately after placing your order if you choose to pay via direct debit.

How do I pay for my tracks / releases with my credit card?

When you have finished browsing the site and placed all of your desired tracks / releases in the cart, click 'Cart & Checkout'.

Follow these three simple steps to complete your payment transaction:

  1. Click 'Check out'
  2. Enter your personal details and select your method of payment - Credit Card. Click 'Continue'
  3. Enter your credit card details and click 'Finish'

Upon completing your payment transaction, a window will appear with the words 'Your Payment Was Successful' - You're done!

When will my card be charged?

Your card is charged after you have confirmed your payment. If there is a problem charging your card, you will be advised of this.

How do I pay using PayPal?

Exactly the same way as you would pay with a credit card, except when asked what method of payment you would like to use, select PayPal.

What is PayPal?

PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

For more information go to www.paypal.com

How does the wallet work and how can I add credit to it?

You can add credit to your wallet and 'pay as you go'. This allows you to purchase and download your tracks / releases in fastest possible way - without having to enter your credit card / personal details every time you check out.

To credit your wallet, go to MYDJTUNES / CREDITS AREA and select the amount that you want to pay into your wallet. Click 'Purchase Credits', select your method of payment and the amount will be credited to your wallet.

With each unit of credit you add to your wallet, we give you an added bonus of free credits!

How do I pay with my wallet?

When you have credits in your wallet, all you have to do to pay for your tracks / releases is to select 'Wallet' as method of payment when checking out.

Are my credentials safe on your site?

None of your personal details are stored on our servers. They are located on external high security servers owned by our payment service provider.

Do you give discounts for large orders?

Sorry, we do not operate any discount schemes, but instead we try to keep all of our prices as low as possible.

What if I do not like the tracks that I have purchased? Can I get a refund?

Please be sure to listen to the preview clips and check the details of the track/s before buying the track/s. All orders are on a "firm sale" basis and we cannot refund your money unless the files you have downloaded are damaged or faulty.

The file that I downloaded is damaged / Faulty.

Firstly, try downloading the track again by visiting MYDJTUNES / DOWNLOAD AREA / DOWNLOAD HISTORY.

If you still have a problem, then please contact the DJTUNES team using the contact form and select 'Content / Audio Management' as the issue.

When I try to download my selected files, my media bar opens and then crashes. What should I do?

To solve this you need to uncheck 'Play media in the media bar' settings in your media bar. Alternatively, upgrading to Windows Media Player 10 should solve the problem.

I get a box asking if I want to play the file in Internet Explorer. What option should I select?

Select 'No' and check the 'Remember my Preference' box. Click 'Save as', select 'Save' and choose the directory that you want to save your mp3 or zip file in.

If your download is an album or a zip, it may take a few seconds to appear.

My download was interrupted, where can I find the missing tracks?

You can download your track/s again by visiting MYDJTUNES / DOWNLOAD AREA / DOWNLOAD HISTORY. All of your recently downloaded tracks are saved in this area.

I can't find the files that I just downloaded and my media player cannot access them.

Your computer probably saved the files automatically in a temporary folder which your media player (i.e. I-Tunes) does not access. There are two ways to solve this problem:

Just download the tracks again at MYDJTUNES / DOWNLOAD AREA / DOWNLOAD HISTORY and this time, right click on your mouse and use the 'save as' function to save the files directly in the folder that your media player accesses.

Otherwise you can access your temp folder (if you're using a pc then it's usually located here: C:Documents and Settings\user\Local Settings\Temp. Or here, if you're using a mac:s/tmp/Users/yourusername/Tmp)

Just drag and drop the files into the folder that your media player (i.e. I-Tunes) accesses and add them to the application again. Now your media player will know the location of your files and be able to play them back to you.

When I want to buy a track it says 'Territory Restricted', what does this mean?

These restrictions are enforced by the record labels and although some say it is a desolate way of trading and it's driving honest customers away, it is just something that we as a retail platform cannot go around.

Back in the day, the traditional sales approach for a label was to sell productions territory by territory. The lack of global distribution and cost of shipping heavy vinyl/CDs across the globe meant that you could be sure that if you sold rights to a label overseas, its records would stay overseas and everyone would be happy. Of course there were always the ‘import’ records/CDs with special mixes that cost a bomb because they had only been released in wherever, but it was mostly an underground thing and didn’t really affect the market on a whole.

With the coming of the digital age and through this, the worldwide distribution of music through the internet, this method of trade should have been a thing of the past.

But thanks to illegal downloading and a huge slump in record sales, the revenue that a production generates (or the lack of) forces most labels to sell or buy their territory rights to or from certain releases / products to make that extra bit of cash.

The label that sells the territory rights not only makes money on its own product / release, but also earns money from the label/s that buys the territory rights from them.

The label that buys the territory rights makes money through selling the product in its own territory and has an added bonus that it does not have to sign or pay the artist/s involved; it only pays a percentage of sales to the record label that owns the production.

Without this extra source of income, or cheap way of releasing music, the lack of sales would force many labels to close down, go low-budget or release fewer productions and the whole diversity and quality of today’s music would most definitely be gone.

That is why there are territory restriction rules on all download portals.

The thing to do when you have a track that is territory restricted is this:

As many different labels often have the rights to sell the same product in various areas of the world, just look for the same release on a different label, maybe they will have the rights for your territory and you will be able to download the tracks without any hassle.